FAQ
Questions?
Answered.
Products, ordering and delivery. Clear answers for your everyday essentials.
Good to know
Frequently asked questions.
How does the Lūno heat my food?
Lūno uses built-in electric heating — plug it in at home, at the office or in the car, and your meal warms up gently. The Lūno Pro does the same cordlessly, thanks to its rechargeable battery.
What’s the difference between Lūno and Lūno Pro?
Lūno plugs into a power outlet or car socket. Lūno Pro has a built-in 20,000mAh rechargeable battery, so it heats your food anywhere — no outlet needed.
How much food fits inside?
Both models hold 1.5 litres in a removable stainless steel container — a generous homemade meal.
How do I clean it?
The stainless steel container lifts out for easy washing. Wipe the outer shell with a damp cloth.
When will my order arrive?
You’ll receive a confirmation email after ordering, and tracking details once your order ships. See our shipping policy page for details.
What is Aquo?
Aquo is a portable hydrogen water bottle with a silver cap and base. Follow the supplied instructions for water suitability, charging, cleaning and use; no medical benefits are promised.
What is Restora SleepBand?
A soft fabric wireless audio headband in Black, Grey, Blue and Red.
What is Rally Pro?
A beginner pickleball set with two paddles, balls and a carry bag, in four colours.
How can I track my order?
Open the tracking link in your shipping confirmation email or sign in to your order account using the checkout email.