Shipping policy.

Order confirmation

Review the items and delivery address in your confirmation email. Contact us promptly if an address needs correcting.

Destinations & shipping costs

Available destinations, delivery options and charges are shown at checkout. Review these before paying.

Processing & delivery timeframes

Specific timeframes and processing commitments are awaiting confirmation from Solvique. Contact us before ordering if your purchase is time-sensitive.

Tracking your parcel

When tracking is available, use the link in your shipping confirmation email or visit your order account.

Delivery problems

Contact us about missing, damaged or delayed parcels, with your order reference and relevant details.